Frequently Asked Questions

Everything you need to know about shopping with OAK + FORT.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of the ship date. Please note that jewelry, beauty products, and sale items marked as final sale are not eligible for return.

How long does shipping take?

Standard shipping typically takes 5-8 business days within North America. Express shipping options are available at checkout for faster delivery. Processing times at our warehouse may take 1-3 business days.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.

How do I care for my OAK + FORT garments?

To maintain the longevity of our minimalist designs, we recommend following the specific care instructions on the inner garment tag. Generally, we suggest cold water washes and hanging to dry for most of our knitwear and delicate fabrics.

Can I exchange an item for a different size?

We do not offer direct exchanges online. If you need a different size, please return your original item for a refund and place a new order for the desired size.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Afterpay and Klarna.